Garantie und Rückgabe

### Warranty and Returns

If for any reason you are not satisfied with the order you received, please contact us. At CurrentReviews, we want our customers to be 100% satisfied with the product they purchased. If you have issues with the shipping or the product and feel frustrated, contact us and our team will assist you immediately.

#### Frequently Asked Questions about our Return Policy:

**What is the return period?**
You can return a product within 14 days after receiving your order from our supplier.

**How long does it take to get my money back?**
A full refund will be issued to the original payment method after we have received, inspected, and confirmed that the products have not been opened. All customers must contact us after returning the package and provide us with the Track & Trace information so that we can process the refund.

Please note: Most financial institutions take an average of 3-5 business days to process the refund.

**Why can't beauty and health products be returned?**
A list of hygiene items that cannot be returned and refunded (the list is not exhaustive): underwear, bikinis, makeup, hair styling products, beauty products, creams, etc. We take hygiene and public safety seriously and do not allow the return of beauty and health products for the safety of our customers. We are not alone in this policy; other providers of beauty and health products do not allow returns for the same reasons.

In general, products cannot be returned if any of the following conditions apply:
- The buyer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by a third party.
- The delivered products were exposed to abnormal conditions or otherwise treated negligently or contrary to the instructions of the intermediary and/or packaging.
- The defect is wholly or partially the result of regulations regarding the nature or quality of the materials used, which have been or will be issued by the government.
- Hygiene products cannot be returned and refunded, especially with the current COVID-19 measures.

**Do I have to pay the return shipping costs?**
Yes, all customers are responsible for the cost of their return. We recommend sending your return with Track & Trace as we cannot take responsibility for lost returns.

**Can I return my product without contacting you?**
You must contact us before returning the product, as the return address may differ from the address where you originally received your order.

**How can I contact you?**
You can reach us by email at support@aktuelle-rezensionen.com. The CurrentReviews team works seven days a week. We guarantee a response within 24 hours and are happy to assist you!

**My order is damaged, what should I do?**
This is unfortunate! Sometimes your product may be damaged during transit. If you receive a damaged or incorrect product, please contact us within 14 days of receiving the product. After this period, the return window unfortunately closes.

To find the quickest solution, please send us an email with a photo showing the damaged part of the item. Photos on a flat surface, where the label and defect are clearly visible, work best. We will use this information to help you with your order and to avoid errors in the future.

For defective items, we will always send a new package for free the first time and unfortunately cannot provide a refund. If it arrives defective a second time, we will refund the full purchase price.

For questions about products that were damaged upon arrival, please contact us at support@aktuelle-rezensionen.com.

**What should I do if some items are missing from my order?**
If any items are missing from your order, please contact us immediately at support@aktuelle-rezensionen.com. Our support team will work quickly to resolve the issue and ensure that you receive all the items you ordered.

**Return address:**

Name: Yunling Warehouse
Address: 2F, Building 7, Baicai Science Park, Niushan Wuling Industrial Zone, Huijing Road, Dongcheng Street
City: Dongguan
Province/State: Guangdong
Zip Code: 523000
Country: China
Phone: 15992908542
Email: support@aktuelle-rezensionen.com

**Additional information on packages that are not picked up by the customer**

Please be advised that it is the responsibility of the customer to accept and pick up their order. If a package is refused at delivery and subsequently returned to our overseas warehouse, it will be marked as abandoned and destroyed if not collected. In such cases, we regret to inform you that we will be unable to process a refund. Ensuring timely pickup of your order is crucial to avoid any inconvenience and to guarantee eligibility for refunds.